We accept exchanges within 30 days of the original purchase date. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also have the original tags still attached.
How to Exchange:
- Request an Exchange: To initiate an exchange, please contact our customer service team at hello@sewcush.com with your order number and the reason for the exchange.
- Approval: Once your exchange request is approved, you will receive an email with instructions on how to proceed.
- Shipping: You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
- Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, we will process the exchange and send you a replacement item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at hello@sewcush.com with your order number and a photo of the damaged item. We will arrange for a replacement at no additional cost to you.
Non-Exchangeable Items:
- Items that have been used or are not in their original condition cannot be exchanged.
- Custom or personalized items are final sale and cannot be exchanged.
Please note that we do not offer refunds on any purchases.